← Crisp Scan

Support

Contact: vikramj@gmail.com

I read every email. If something is broken or confusing, please include the device model and iOS version so I can reproduce the problem.

How do I unlock Crisp Pro?

Open the app → Settings → See Crisp ProBuy once. It is a one-time purchase — not a subscription — tied to your Apple ID.

I bought Pro on another device / re-installed the app

Settings → Restore Purchase. Crisp Scan asks Apple whether your Apple ID owns the unlock and, if so, restores Pro immediately. No account or sign-in needed.

Where are my scans stored?

On your device, in the app’s private storage. If you enable Sync with iCloud in Settings, scans are also mirrored into your private iCloud database so they appear on your other Apple devices. Crisp Scan has no servers; we never see your scans.

Why doesn’t the app ask me to sign in?

Because there is nothing to sign in to. Crisp Scan has no accounts, no usernames, no passwords, and no servers. The Pro entitlement is verified against your Apple ID via StoreKit.

How do I export a scan?

Open the document → Share / Export → choose a format (PDF, searchable PDF, or JPEGs). Searchable PDF embeds the recognized text so you can search the file in Files, Mail, Notes, etc.

Password-protected PDF

In the export sheet, toggle Password protect and enter a password. The resulting PDF is encrypted with the standard PDF/AES algorithm and requires the password to open.

I deleted a document by mistake

If iCloud sync is enabled, the deletion has already propagated to your other devices. There is no separate trash in this version of the app — sorry. We recommend using the Files app to keep PDF exports of anything you really do not want to lose.

Something else?

Email vikramj@gmail.com.